Services Descriptions

1. Inbound call triaging

- Receiving calls regarding patients and

relay the details details of the call to

physicians and nurse practitioners on

call.

- Determine whether the call needs

urgent response by the physicians and

nurse practitioner on call.

2. Outbound call handling

- Make outbound calls to relay orders or

messages given by physicians and

nurse practitioners on call for their

patients.

3. Client administrative tasks

- Handle and complete reports that are

requested by the client using their

platform.

- Receive faxes of documents and prescriptions

that needs to be forwarded to physicians for

signing or review.

- Forward Causes of Death Worksheets and

Attestations to physicians for completion.

4. Insurance Verification

- We confirm the patient’s insurance information

from the facilities and/or insurance companies

for billing purposes.

- Complete missing or lacking insurance.

information into the patient’s account.

5. Intake (Admissions)

- Create new accounts for new patients.

- Follow up patient’s face sheets from Skilled

Nursing facilities.

- Plot Clinician schedules for initial evaluations

and follow up visits.

6. IDG (Interdisciplinary Group) Meeting

Transcribing

- Join IDG meetings and Scribe the reports

regarding patients from the client’s census.

- Creating coordination report regarding the

meeting and forward to the IDG meeting

attendees.

7. Medication Profiling

- Entering medication list into patient’s accounts

for nurse’s reference during visits.

8. Patient Survey

- Calling patients to do a survey regarding their

satisfaction with the client’s service.

- Calling patients to check on their status, (ex.

change of condition, medication requests,

hospitalization, etc.) and relaying the

information to physicians or nurse

practitioners.

9. Client QA Audits

- Auditing clinician tasks required by the client for

their survey purposes.

.