Services Descriptions

1. Inbound call triaging

   - Receiving calls regarding patients and    

     relay the details details of the call to 

     physicians and nurse practitioners on 

     call.

  - Determine whether the call needs    

    urgent response by the physicians and 

    nurse practitioner on call.

2. Outbound call handling

  - Make outbound calls to relay orders or 

    messages given by physicians and 

    nurse practitioners on call for their 

    patients.

3. Client administrative tasks

  - Handle and complete reports that are     

    requested by the client using their 

    platform.

  - Receive faxes of documents and prescriptions 

    that needs to be forwarded to physicians for 

    signing or review.

  - Forward Causes of Death Worksheets and 

    Attestations to physicians for completion.

4. Insurance Verification

 -  We confirm the patient’s insurance information 

    from the facilities and/or insurance companies 

    for billing purposes.

 - Complete missing or lacking insurance.

    information into the patient’s account.

5. Intake (Admissions)

 -  Create new accounts for new patients.

 -  Follow up patient’s face sheets from Skilled 

    Nursing facilities.

 -  Plot Clinician schedules for initial evaluations 

   and follow up visits.

6. IDG (Interdisciplinary Group) Meeting 

    Transcribing 

  - Join IDG meetings and Scribe the reports 

    regarding patients from the client’s census.

 - Creating coordination report regarding the 

    meeting and forward to the IDG meeting 

    attendees.

7. Medication Profiling

  - Entering medication list into patient’s accounts 

    for nurse’s reference during visits.

8. Patient Survey

 - Calling patients to do a survey regarding their 

   satisfaction with the client’s service.

 - Calling patients to check on their status, (ex. 

   change of condition, medication requests, 

   hospitalization, etc.) and relaying the 

   information to physicians or nurse 

   practitioners.

9. Client QA Audits

 - Auditing clinician tasks required by the client for 

   their survey purposes.

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